Avoid Sexual Harassment Suits (Part II)
Once your office knows what constitutes sexual harassment, create a policy for how claims should be made and how these claims will be dealt with. Make it clear that your company is taking a "zero tolerance" approach by including your policy in a memo or employee handbook, and make sure all employees acknowledge receipt of the policy.
The policy should include the different ways to file a complaint, i.e. calling a hotline or contacting the HR department or a supervisor, and a clear description of the complaint process, which should include a prompt, thorough and impartial investigation.
The policy must also assure the person raising the complaint that their privacy will be kept and that anyone who issues a complaint or participates in the investigation will be protected against retaliation.
In addition to establishing a policy, train your employees even if the training just consists of reading materials or a video. Be sure to keep up to date with new legislation, and pay special attention to train supervisors as to what could be considered inappropriate behavior since they have the most contact with employees.
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